Free Shipping on most orders to the lower 48 U.S. states. Truck freight items (over 100 lbs) and custom orders require a separate shipping quote.
- Applies to items like axles, leaf springs, and long-travel kits.
- No international shipping on freight items — only to U.S.-based freight forwarders.
- Worldwide shipping available: Canada, Europe, UAE, Australia, and most of Asia.
Contact Us for an international shipping quote.
30-Day Hassle-free Return & Exchange Policy - Stuff Happens!
We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.
Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.
- Products must be new, unused, and in uninstalled condition for us to accept a return.
- We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
- Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.
- Shock Surplus does not cover any labor, installation, diagnostic costs, or lost wages. Return eligibility applies only to the product itself. We strongly recommend verifying part compatibility before scheduling any installation.
Returns & Exchanges
30-Day Return Policy — Items must be new, unused, uninstalled, and include all original hardware.
- No restocking fees for exchanges or gift card credit.
- 10% restocking fee on refunds, returns cost us real money, so the 10% helps keep the lights on.
- Installed, damaged, or dirty parts cannot be returned.
- Any returns missing hardware or miscellaneous items, the return will be denied and returned to the buyer at the buyer's expense.
Need help? Use Live Chat or Email Us anytime.
Return Shipping Responsibility
CHECKOUT+ Package and Order Protection plan provides prepaid return labels for any returned packages, this fee varies by product.
- Our mistake (misboxed, wrong item, damaged): We cover the cost of return shipping.
- Buyer mistake (wrong item ordered, fitment error, changed mind): Return shipping is the buyer's responsibility - unless CHECKOUT+ Package Protection has been purchased.
- Under 50 lbs: Discounted carrier rate
- Over 50 lbs: Discounted carrier rate + $25 oversize fee
Refunds
Refunds are issued within 5–7 business days of receiving your return.
- Funds typically post to your account in 1–3 business days depending on your payment method.
- There is a 10% restocking fee on all refunds. We don’t get our original shipping, labor, or transaction fees back — so the 10% restocking fee keeps the lights on.
- You will receive an email once your refund is processed.
International Orders
- All international orders are final sale.
- Returns via freight forwarders only accepted if the product hasn’t left the U.S.
- Import taxes, duties, and other possible import-related fees are the buyer’s responsibility and not included in our shipping charges.
- We are not responsible for goods once exported outside the U.S.